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01 Scope and who we are

This Privacy Policy applies to personal information handled through websites operated under the VIOX Electric brand, including banjia.viox.com, and through related product inquiries, quotations, customer communications, and business relationships (collectively, the “Services”).

“VIOX,” “we,” “us,” and “our” refer to the operator of the Services. For the information described in this Policy, VIOX acts as the organization responsible for determining why and how the information is processed, except where another party is identified as responsible.

This Policy does not replace a more specific notice or contract provided for a particular transaction, employee relationship, distributor relationship, or service.

02 Information we collect

Information you provide

When you contact us, request a quotation, submit an inquiry, or communicate about a project, we may collect your name, business email, company, telephone or WhatsApp number, country or region, product interests, specifications, quantities, drawings, requirements, messages, attachments, and correspondence history.

Commercial and relationship information

If we develop a business relationship, we may process quotation and order details, delivery and shipping information, invoice and payment status, customer-service records, warranty information, and records needed to manage the relationship. Payment providers and financial institutions may process payment information under their own terms.

Information collected automatically

When you use the Website, servers and website technologies may record your IP address, browser and device type, operating system, language, pages viewed, referring page, timestamps, approximate region derived from IP address, cookie or session identifiers, and diagnostic or security events. Commerce features may also use cart, session, and order-attribution data.

Information from other sources

We may receive business-contact information from your employer, a distributor or representative, trade events, public company websites, lawful business directories, social or messaging platforms, logistics partners, and other parties involved in a request or transaction.

Please do not provide sensitive personal information unless it is necessary, lawful, and specifically requested.

03 How and why we use information

We process personal information where necessary to take steps at your request, perform a contract, comply with legal obligations, pursue legitimate business interests that do not override your rights, or rely on consent where required. We use information to:

• respond to questions and product or project inquiries;
• assess requirements and prepare quotations, samples, technical responses, and OEM/ODM proposals;
• process and support orders, delivery, invoicing, warranties, and customer relationships;
• authenticate, operate, maintain, troubleshoot, and secure the Website and communications systems;
• understand Website performance and improve products, content, navigation, and service quality;
• prevent misuse, fraud, security incidents, and violations of applicable terms;
• keep business and compliance records, enforce agreements, establish or defend legal claims, and meet regulatory obligations;
• send relevant product or company communications where you have requested them or where otherwise permitted by law, with an opt-out where required.

If we need information to enter into or perform a contract and you do not provide it, we may be unable to prepare a quotation, confirm technical suitability, fulfill an order, or provide requested support.

04 Cookies and similar technologies

The Website may use cookies, local storage, pixels, scripts, and similar technologies. Some are necessary for security, network management, language preferences, session continuity, forms, shopping-cart functions, and other features you request. Commerce functions may also remember cart status and record how a visit was referred to us for order attribution.

We may use measurement or analytics technologies to understand Website performance and improve content. Advertising or other non-essential technologies will be used only where enabled and, when applicable law requires it, after the required choice or consent.

You can control cookies through your browser and any preference controls made available on the Website. Blocking necessary storage may prevent forms, language settings, cart functions, or other features from working correctly.

05 How we share information

We disclose personal information only where reasonably necessary for the purposes described above, including to:

• hosting, website, security, email, form-processing, communications, translation, analytics, and other technology providers;
• VIOX personnel, affiliated operations, authorized representatives, contract manufacturers, or distributors involved in your inquiry or order;
• banks, payment providers, freight forwarders, carriers, customs agents, testing bodies, and other transaction partners;
• auditors, insurers, lawyers, accountants, and other professional advisers;
• public authorities or other parties where required by law, necessary to protect rights and safety, or needed to investigate misuse;
• a buyer, investor, or successor in connection with a proposed or completed business transaction, subject to appropriate safeguards.

Service providers are expected to handle information for the agreed purpose and under appropriate confidentiality and security obligations. We do not sell or rent personal information, and we do not disclose it for unrelated third-party marketing without permission.

06 International data transfers

VIOX serves customers internationally. Your information may therefore be accessed, stored, or processed in China and in other countries where VIOX, its representatives, or service providers operate. These countries may have privacy laws different from those in your location.

Where required, we use an appropriate transfer mechanism or contractual, organizational, and technical safeguards, and provide additional notice or obtain consent when applicable law requires it.

07 Retention and security

We retain personal information only for as long as reasonably necessary for the purpose collected, including the duration of an inquiry, quotation, order, warranty, or business relationship, and any additional period required for legal, tax, customs, accounting, dispute, fraud-prevention, or security purposes. When information is no longer needed, we take reasonable steps to delete or anonymize it.

We use administrative, technical, and physical measures designed to protect information against unauthorized access, loss, alteration, or disclosure. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Please contact us promptly if you believe information provided to VIOX has been compromised.

08 Your rights and choices

Depending on where you live and the law that applies, you may have rights to be informed about processing; access, correct, or delete personal information; restrict or object to processing; receive a portable copy; withdraw consent; refuse certain direct marketing; or complain to a competent privacy authority.

To exercise a right, email [email protected] and describe your request. We may ask for information needed to verify your identity, authority, or relationship with VIOX. We will respond within the period required by applicable law and will explain if an exception applies. We will not discriminate against you for exercising an applicable privacy right.

You may opt out of marketing emails by using the unsubscribe method in the message or contacting us. We may still send non-promotional communications about an active inquiry, quotation, order, account, safety matter, or legal obligation.

09 Children and third-party services

The Services are intended for business users and are not directed to children under 16. We do not knowingly collect personal information from children through the Website. If you believe a child has provided information, please contact us so we can review and delete it where appropriate.

The Website may link to third-party websites, messaging services, maps, social networks, or other platforms. Their privacy practices are controlled by them, not by VIOX. Review their notices before providing information.

10 Updates to this Policy

We may update this Policy as our Services, data practices, or legal obligations change. The “Last updated” date identifies the current version. Where required, we will provide additional notice of a material change.